Commercial Support and Consulting

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Consulting and Support

 

For organizations deploying VtrunkD bonding VPN, Vrayo Systems provides peace of mind through a range of services. Our support and consultancy are available for both open-source and commercially-licensed versions of the daemon and the heuristics plugins. Developers and administrators can rely on the expertise of Vrayo, the company that created VtrunkD!

 

If you are interested in a Proof of Concept for the VtrunkD, we can offer you off-the-shelf Quick Start project whereby our experts will assist you with deploying VtrunkD in your environment. Such project incurs the cost of circa €1’000 before VAT and includes no customisation or optimisation.

 

Vrayo’s basic Level 1 & 2 services are designed to support the core components of the current VtrunkD version. Support Level 1 is best for the single server deployments with up to 100 clients. Level 2 is for the customers that have deployed multiple servers running VtrunkD. Level 1 and 2 Support Services are incident-based and provided on a best-effort basis at a competitive man-hour rate.

 

Support Level 3, designed for OEMs and Large Enterprises, is reserved for companies that require a Service Level Agreement (SLA) and Engineering support. SLAs are negotiated based on the particular needs of the customer and may include guaranteed response and resolution times.

 

For more information on Vrayo’s support and consulting services, including offerings with guaranteed Service Level Agreement, Engineering and R&D support, please contact us.